The purpose of this charter (hereinafter referred to as the “Charter”) is to inform users of the website (hereinafter referred to as the “Website”) of the measures and commitments taken by DELTA PADDLE (hereinafter referred to as “DELTA”) concerning the confidentiality of the personal data of users of the Website, as well as the cookies policy implemented by DELTA.

Users of the Site are strongly advised to consult the Charter regularly before consulting and using the Site.


The Charter applies to the Site, to the exclusion of third-party websites and services to which the Site may refer or provide access.

In particular, the Website may contain links to other websites over which DELTA has no control. DELTA endeavours to only include links on the Website to websites that comply with the same rules as DELTA with regard to personal data and security. However, DELTA cannot be held responsible for protecting and respecting the privacy of information that users of the Website communicate on other websites. Users of the Site are advised to exercise caution and to familiarise themselves with the rules applicable to personal data on each site concerned. Personal data that users of the Site choose to provide to third parties or that is collected by them is not covered by the Charter.


Personal data on the Site is collected by OSP CONCEPT.

OSP CONCEPT is a simplified joint stock company with a single shareholder, with a share capital of 10,000.00 euros, registered in the Manosque Trade and Companies Register under number 893 245 035, with the intra-community VAT number FR 228 932 450 35 and whose registered office is located at ZA, 1264 AVENUE DE TRAVERSETOLO 04 700 ORAISON, represented by Mr and Mrs Barbier, in their capacity as managers.


As part of the use of the Website and depending on the service used by the user on the Website, DELTA may collect and process the user’s name, date of birth, gender, e-mail address, home/postal address, telephone number, IP address, geolocation, user ID, password, connection and browsing data, order history, bank details, preferences and interests, products viewed and purchased, delivery incidents and complaints.

The compulsory or optional nature of the data is indicated at the time of collection by the use of an asterisk. Refusal to provide mandatory data may result in the restriction or prohibition of the use of a function or service.


The data collected helps DELTA to establish and manage its relationship with users of the Website and to offer them a personalised experience in line with their needs and interests.

DELTA may in particular use their personal data to :

execute a transaction or an order,
create a customer account,
prevent and detect security threats, fraud and other malicious activities,
provide information on DELTA products and services,
provide and improve the services provided by DELTA, in particular its customer service,
provide information on new products, services and benefits,
to send commercial offers and personalised information (newsletters, telephone canvassing, etc.),
personalise the Site,
measure the effectiveness of marketing campaigns, advertising and web pages,
enable users of the Site to take part in competitions, promotions, lotteries or surveys,
enable the activation and registration of products or services, such as, for example, storing products that have been placed in the shopping basket by users of the Site,
collect requests for information and complaints from users of the Site,
manage a job application,
manage event registrations,
use social networks to share content,
collect and distribute contributions such as comments, ratings, etc.
Credit card details are only used for the time required to complete a transaction, unless the Site user requests that they be kept for a subsequent purchase.



It may nevertheless be transmitted to or consulted by third-party companies (subcontractors) that DELTA uses to carry out certain services and orders placed via the Website, such as :

the service provider responsible for transporting the products ordered or to be repaired,
DELTA’s bank and/or its payment service provider,
the service provider responsible for sending newsletters.


DELTA may, subject to obtaining prior consent, use the information it holds about the user of the Website to provide the user with information about its products, promotions, special offers and other information relating to its products or services or which DELTA believes may be of interest to users of the Website.

DELTA may send this information by :

– E-mail ;
– Telephone ;
– SMS or MMS text message and/or any other form of electronic message ;
– Conventional mail or any other means;
– Promotional banner on third-party sites or social networks;
– Internet search engine.

Users of the Website will be asked to indicate whether or not they consent to this information being used for direct and indirect marketing purposes, whether by DELTA or by a third party (including its commercial partners). To this end, they will have to tick one or more boxes to express their express consent, after having been made aware of the various commercial actions that may be carried out on the basis of the information they wish to communicate.

DELTA therefore uses the information relating to users of the Website who have given their prior consent to direct and indirect marketing campaigns solely for the purposes for which they have given their informed consent.

Users of the Site may at any time revoke their agreement or lack of agreement or the scope of the agreement previously given with regard to direct and indirect marketing, by completing the form accessible via the URL:

In addition, when DELTA sends direct or indirect marketing messages to users of the Website, it will remind them of their right to request that such information be stopped.


In general, unless otherwise specified in the Charter, DELTA undertakes not to share any personal information with third parties without the express prior consent of the user of the Website, except in the event that DELTA needs to :

– Responding to requests for information from competent authorities;
– Comply with regulations or an administrative or judicial decision;
– Detect and prevent security threats, fraud and other malicious activity;
– Enforce and protect the rights of DELTA and its subsidiaries;
– Protect the rights or personal safety of DELTA, its employees and third parties.

Personal data collected via the Site is hosted on servers located in France and the United States.

In the event that DELA should communicate the personal data of users of the Website to a company in the DELTA group or to a third party established outside the European Economic Area, DELTA will have taken prior measures to ensure that said data will benefit from the same level of protection as that imposed by the applicable data protection law.


The Site is not intended for minors. However, access to the site is not restricted to adults as long as there is no content prohibited for under-18s.

The Site does not aim to collect the personal data of minors.

If the information of a minor is nevertheless collected, the legal representative of the minor will be able to contact DELTA to rectify, modify or delete this information in accordance with Article 6 of the French Data Protection Act, in application of the provisions of Article 7 below.



Users of the Site have the right to access their personal data and, where appropriate, to request :

– Rectification or deletion of said data;
– The limitation of the processing of said data by DELTA,
– Opposition to the processing of their personal data;
– All information relating to their data.

Notwithstanding the rights referred to above, DELTA shall not be obliged to intervene in data that remains essential for compliance with DELTA’s legal and regulatory obligations.

To this end, users of the Website should contact DELTA by filling in the form accessible via the URL: https://delta-paddle/gestion-des-donnees-personnelles/ or by sending a letter to the address of its registered office:


Email :

In accordance with the regulations in force, the request must be signed and accompanied by a photocopy of an identity document bearing the signature of the user of the Site making the request and specifying the address to which the reply should be sent. A reply will be sent within 2 months of receipt of the request.


Users of the Website also have a right to the portability of the personal data concerning them that they have communicated to DELTA as part of their use of the Website, enabling them to recover part of their data recorded by DELTA on the Website in order to store it or transmit it easily from the Website to another website, with a view to its re-use for personal purposes.

To this end, users of the Website must send a request to this effect to DELTA by completing the form accessible via the URL: On receipt of the duly completed form from the user of the Website, DELTA will send the user’s personal data as soon as possible and within one month at the latest, unless the request is exceptionally extended to three months due to the complexity of the user’s request.

Users of the Site are informed that only the following personal data are concerned by this right to portability:

– data actively and knowingly provided by Site users requesting portability (e.g. postal address, user name, etc.);

– data resulting from the use of the Site by said users (e.g. search history, user location data).

Under no circumstances may the right to portability concern all the personal data of users of the Website held by DELTA that would result from an analysis carried out by DELTA on the basis of data provided by users of the Website. On the other hand, such data may be consulted by Site users as part of their request for access to their personal information, as referred to in point 7.1 above.


DELTA offers Internet users who no longer wish to receive the Newsletter the opportunity to unsubscribe by clicking on the link provided for this purpose in one of the Newsletters, via their customer account or by completing the form accessible via the URL:


If users of the Website do not wish to receive telephone solicitations, they must provide DELTA with their telephone number at the following e-mail address, or by post at the address referred to in article 7.1 above.

Users of the Site will then receive a receipt specifying the date on which their registration will become effective, on the understanding that this period will be a maximum of 30 days after the issue of the receipt. The receipt will also indicate the duration of the registration on the opposition list.


DELTA takes all measures reasonably possible to protect the personal data of users of the Website, and in particular by way of example :

– Use of encryption to guarantee data confidentiality ;
– Reliable protection mechanisms to protect data from malicious attacks;
– Visitor control mechanisms, allowing only authorised personnel to access personal data;

DELTA takes all reasonably possible measures to limit the personal data of users of the Website to sufficient and relevant data.

DELTA retains personal data only for as long as is necessary for the purposes set out in this Policy and will not retain personal data for longer unless a longer retention period is required or permitted by law.

DELTA is required to archive the data collected in order to meet its legal obligations in this respect.

DELTA makes every effort to protect the personal data of users of the Website against damage, loss, misappropriation, intrusion, disclosure, alteration or destruction.

DELTA has implemented a number of security measures to prevent unauthorised access and/or dissemination, to protect the integrity of the data and to ensure that it is used in accordance with the purpose for which it was collected.

DELTA employees who, by virtue of their position, have access to the personal data of users of the Website undertake to maintain the utmost confidentiality in this respect.

When DELTA sends highly confidential information (such as a bank card number or password) over the Internet, it protects it using encryption methods such as the SSL (Secure Socket Layer) protocol.

However, DELTA does not control all the risks associated with the operation of the Internet and draws the attention of users of the Website to the existence of possible risks in terms of occasional loss of data or infringement of the confidentiality of data transiting via this network.



DELTA protects the personal data of users of the Website by complying with the legislation in force and in particular the European Data Protection Regulation (RGPD) No. 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data.


DELTA has also appointed Mr Guillaume Barbier as Data Protection Officer (DPO), as referred to in Article 37 of the RGPD, to support and assist it in the process of complying with the said RGPD.


9.3.1 DELTA: For any questions, comments or suggestions, users of the Website may contact DELTA by e-mail at the following address:

9.3.2 With the CNIL: Users of the Site also have the right to lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL), the supervisory authority responsible for compliance with obligations relating to personal data in France, by sending a letter to the following address: 3, place de Fontenoy – TSA 80715 – 75334 Paris Cedex 7.


Users of the Site are informed that when they consult the Site, cookies are placed on their computer, mobile phone or any other electronic equipment used to consult the Site.

The first time users of the Site browse the Site, a banner appears describing the precise purposes for which cookies are used, the possibility they have of objecting to them and informing them that continuing to browse the Site implies consent to the deposit and use of cookies on their terminal. If they do not accept the use of these cookies, users of the Site must deactivate them by following the instructions below.

Définition. A cookie is a file containing small amounts of information that is downloaded to the computer of Site users or their mobile device when they visit the Site.

Cookies perform various functions, such as enabling them to navigate efficiently between different pages, save their preferences and generally improve their experience of the Site. They are managed by the browser used to browse the Internet.

The data obtained is limited. This only concerns the number of pages visited, the city where the IP address used to connect to the website is located, the frequency and recurrence of visits, the duration of the visit, the browser, the operator or the type of terminal from which the visit is made. Under no circumstances are data such as the surname, first name of the user of the Site or the postal address of the connection obtained.

delta uses the following cookies:

Strictly necessary cookies :

These cookies are necessary for the operation of the Site. They enable users of the Site to use its essential functions, such as accessing secure areas, playing videos, remembering their preferences in order to personalise their user interface (for example, their choice of language or region) or maintaining an active session. These cookies do not collect any information that could identify you. All the information collected by these cookies is anonymous.

Accepting these cookies is a necessary condition for using the Website. If Website users refuse them, DELTA will not be able to ensure normal browsing on the Website.

Functionality cookies :

They are used to enable the various functions of the Site to be used and to improve its operation.

These cookies do not collect any information that could identify users of the Site. All the information that these cookies collect is anonymous and is only used to improve the functionality of the Site.

If users of the Site deactivate these cookies, some or all of these functions may no longer be available. Users of the Website can find more information about the functionality cookies that DELTA uses and their purposes in the table below:

Cookies Google Analytics Social networks Opening Popup ;
Features Site audience measurement Sharing content on social platforms and tracking subscribers’ browsing on the Site ;
Measuring the time spent on a page ;
Access and recipients Google Facebook, Twitter, Google+, etc. DELTA.

Analysis cookies :

They enable DELTA to recognise and count the number of users and to find out how users move around the Website. This enables DELTA to improve the functionality of the Website, for example, by ensuring that users of the Website can easily find what they are looking for. These cookies do not collect any personally identifiable information. All the information collected by these cookies is anonymous and is only used to improve the functionality of the Site.

The Site uses Google Analytics cookies. The information collected by Google Analytics cookies will be transmitted and hosted by Google on servers located in the United States of America in accordance with their confidentiality policy. For a presentation of Google’s privacy policy and to find out how it applies to Google Analytics, visit

Deactivating, setting, deleting and expiring cookies :

On the user’s first visit, a cookie management banner appears on the Site. The user can then set the parameters for the collection of cookies. If they wish to change their mind, they will have to reset their browser settings for the banner to be displayed again.

However, if they decide to deactivate all cookies via their browser settings, in particular cookies used to operate the Site (e.g. cookies used to save their shopping basket or to connect to their account), they will probably no longer be able to access all or part of the Site.

Furthermore, deactivating a cookie or a category of cookies does not delete them from their browser, as deletion requires a specific action.

Continued browsing implies acceptance, and the period of validity of Site users’ consent is a maximum of thirteen (13) months. If the user of the Site accepts cookies, they will remain stored on his/her computer for five (5) years, unless the user of the Site deletes them via his/her browser.

By default, cookies expire and are therefore deactivated at the end of a period of 13 months after their first deposit in the terminal equipment of the user of the Site.


DELTA reserves the right to update or amend the Charter from time to time. DELTA will publish the amended Charter on the Website or notify users of the Website, as appropriate, by e-mail; users of the Website are advised to check the content of the Charter regularly.